Billing Terms and Conditions
Last Updated: September 3, 2026
These Billing Terms and Conditions explain which payment methods we accept at couje.com, when you are charged, how payments are secured, and how refunds are returned to your payment method. They should be read together with our Terms of Service and Return & Refund Policy.
1. Accepted Payment Methods
We accept the following payment methods at checkout:
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Klarna
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
The payment methods available to you are shown at checkout and may depend on your device, browser, and location.
2. Currency and Taxes
All prices on couje.com are displayed and charged in USD ($). Applicable sales tax is calculated and shown at checkout before you complete your purchase. There are no hidden fees; the total shown at checkout is the final amount you pay to us.
If your payment method is denominated in another currency, your bank or payment provider may apply its own exchange rate and fees. Couje has no control over, and is not responsible for, such charges.
3. When You Are Charged
Your payment method is authorized when you complete checkout and captured when your order is placed. You will receive an order confirmation email immediately after successful payment.
If an order is cancelled or refused by us for any reason, any captured amount is refunded in full to the original payment method without undue delay.
4. Payment Security
All transactions are processed over an encrypted SSL connection. Payments are handled by certified, PCI-DSS-compliant payment providers. We never see or store your full card details on our own systems. Payment information is collected and processed directly by the relevant payment provider in accordance with its own terms and privacy policy; see also our Privacy Policy.
5. Payment Verification and Fraud Prevention
To protect our customers and our business, orders may be subject to verification and anti-fraud checks. We reserve the right to request additional verification or to cancel orders we reasonably suspect to be fraudulent or unauthorized. If a payment was captured for an order cancelled on these grounds, the amount will be refunded in full to the original payment method.
6. Failed or Declined Payments
If your payment fails, no order is created and you are not charged. Common causes are typos in card details, insufficient funds, or your bank declining an online transaction. If the problem persists, contact your bank or try another payment method. Still stuck? Email us at support@couje.com and we will help.
Couje is not responsible for fees or consequences resulting from a declined payment.
7. Express Checkout Methods
When you pay with an express checkout method such as Shop Pay, Apple Pay, Google Pay, or PayPal, the name, shipping address, and payment details stored in that service are used to complete your order. Please verify that the details stored in your chosen service are correct before confirming your purchase, as these are used for billing and delivery.
8. Klarna and Alternative Payment Options
Where Klarna or similar payment options are available at checkout, your use of that payment method is subject to the provider's own terms, eligibility checks, and privacy policy. Any questions about installments, payment schedules, or your account with such a provider should be directed to that provider. Your rights under our Return & Refund Policy remain unaffected by your choice of payment method.
9. Refunds to Your Payment Method
Refunds are always issued to the original payment method used at checkout. We are unable to issue refunds to a different card or account.
Refund timeframes and the conditions for returns are described in our Return & Refund Policy. After we process a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
10. Billing Information
You agree to provide accurate and complete billing information when placing an order, and you confirm that you are authorized to use the selected payment method. Inaccurate billing information may result in delays, verification requests, or cancellation of your order.
11. Unauthorized Transactions
If you believe a transaction on your account was not authorized by you, please contact us immediately at support@couje.com and notify your bank or payment provider. We will investigate promptly and cooperate with your payment provider where needed.
12. Changes to These Billing Terms
We may update these Billing Terms and Conditions from time to time to reflect changes to our payment methods, providers, or applicable legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. The version in effect at the time of your order applies to that order.
13. Questions About Billing
Our customer service team is available to help with questions regarding payments, charges, billing, and refunds.
Store Name: Couje
Company Address: 118 Cameron Rd, Cameron, South Carolina, 29030, United States
Email: support@couje.com
Phone Number: +1 (908) 417-6082
Opening hours customer service:
Monday - Friday: 9:00 AM - 5:00 PM (EST)
Saturday - Sunday: Closed
Response time: We aim to respond within 24 hours on business days.