Shipping policy
Last Updated: September 3, 2026
At Couje, we work to make every order's journey as smooth and predictable as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
By placing an order through couje.com, you acknowledge the shipping terms described below.
1. Shipping Costs
Shipping is free on every order. There is no minimum order value and no hidden fees at checkout. The price you see at checkout is the final price you pay.
2. Where We Ship
We currently ship to the United States. If your country is not available at checkout, we are unfortunately not able to deliver to you yet.
3. Order Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day.
The order cut-off time is 5:00 PM (EST). For orders placed before this cut-off time, processing starts on the same business day. For orders placed after this cut-off time, processing starts on the following business day (Monday–Friday).
During busy periods such as holidays, promotional events, or unusually high order volume, processing may take slightly longer. If we expect a delay, we will let you know by email.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
4. Delivery Time
Orders are typically delivered within 4–12 business days of being placed, processing time included:
| Shipping Destination | Processing Time | Shipping Time | Total Delivery Time | Shipping Carrier |
|---|---|---|---|---|
| United States | 1–2 business days | 3–10 business days | 4–12 business days | USPS (primary) |
Delivery times are estimates and not guaranteed delivery dates. Actual delivery times may occasionally vary due to carrier delays, customs handling, weather, high-volume periods, or circumstances outside our reasonable control.
5. Order Tracking
As soon as your order ships, you will receive an email with your tracking number. You can follow your delivery at any time on our Track Your Order page.
Tracking information may take 1–3 business days to become active after dispatch. If your tracking information does not update immediately, this does not necessarily mean that your package has been lost or is not moving.
6. Delivery Delays
While we work with shipping providers to meet the estimated delivery timeframe, delivery dates cannot always be guaranteed. Delays may occur because of circumstances such as:
- Severe weather.
- Carrier disruptions.
- High shipping volumes.
- Public holidays.
- Incorrect or incomplete delivery information.
- Transportation disruptions.
- Other circumstances outside Couje's reasonable control.
If your order has not arrived within the estimated 4–12 business-day timeframe, please contact us at support@couje.com with your order number. Our team will review the shipment and assist with the next steps.
7. Lost Packages
If your tracking has not updated for more than 7 business days, or your order has not arrived within the estimated delivery window, contact us at support@couje.com and we will investigate with the carrier.
If a package is confirmed lost in transit, we will send a replacement or issue a full refund, whichever you prefer, at no additional cost to you.
8. Incorrect or Incomplete Shipping Address
Please check your shipping address carefully before completing checkout. If you notice a mistake, email us at support@couje.com as soon as possible; we can update the address as long as the order has not yet been dispatched.
We are not able to redirect packages once they are in transit. Additional shipping costs, delays, or return-to-sender charges resulting from incorrect or incomplete information provided by the customer may be the customer's responsibility, where permitted by applicable law.
9. Failed Delivery & Returned Packages
A package may be returned to the sender if delivery cannot be completed because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or multiple unsuccessful delivery attempts.
If a package is returned to us for customer-related reasons, we will contact you to arrange reshipment or cancellation. If the order is cancelled, the purchase amount will be refunded; costs for reshipment may apply. This does not apply where the failed delivery was caused by Couje or the shipping carrier. For further handling, please see our Return & Refund Policy.
10. Damaged Packages
Please inspect your package when it arrives. If your order appears to have been damaged during transportation, contact us as soon as possible at support@couje.com with your order number, photos of the damaged product, and photos of the shipping box and packaging.
This information helps us investigate the issue with the carrier. We will resolve it with a replacement or a full refund at no cost to you. For additional information, please see our Return & Refund Policy.
11. Order Changes and Cancellations
Because orders may enter processing shortly after purchase, please contact us as soon as possible at support@couje.com if you need to change or cancel an order. We cannot guarantee that a cancellation or address change can be completed once an order has entered fulfillment or has been dispatched.
If the order has already shipped, you may return the item after delivery in accordance with our Return & Refund Policy.
12. Multiple-Item Orders
If an order contains multiple products, items may occasionally be shipped separately depending on product availability or fulfillment requirements. If your order is shipped in multiple packages, you may receive separate tracking information for each package. You will not be charged an additional shipping fee for separate shipments.
13. Holidays and High-Volume Periods
Order processing and delivery may take longer during major holidays, promotional events, seasonal sales, peak shopping periods, severe weather events, and carrier disruptions. We recommend placing time-sensitive orders as early as possible.
14. Questions About Shipping
If you have questions about your shipment, tracking information, delivery status, or shipping options, please contact our customer service team.
Store Name: Couje
Company Address: 118 Cameron Rd, Cameron, South Carolina, 29030, United States
Email: support@couje.com
Phone Number: +1 (908) 417-6082
Opening hours customer service:
Monday - Friday: 9:00 AM - 5:00 PM (EST)
Saturday - Sunday: Closed
Response time: We aim to respond within 24 hours on business days.