Refund policy
Last updated: 07/20/2026
Return window
You may return any item within 30 days of delivery, for any reason. This return period does not limit any rights you have under applicable consumer protection law.
Return conditions
To qualify for a return, items must be:
- Unused and in their original condition
- In the original packaging where possible
- Accompanied by your order number or proof of purchase
Items that are damaged through use, or returned incomplete, may be refused or refunded only in part.
How to start a return
- Email support@couje.com with your order number and the item(s) you wish to return.
- We will reply within 24 hours with the return address and instructions. Please do not send items back without contacting us first.
- Ship the item back within 14 days of our confirmation.
Return shipping costs
Return shipping is paid by the customer, except when the item arrived damaged, defective, or incorrect — in those cases we cover the return cost or, where appropriate, tell you to keep the item and refund or replace it without a return.
Refunds
Once your return arrives and is inspected, we will confirm your refund by email. Refunds are issued to the original payment method within 5–7 business days of us receiving the return. Depending on your bank or card provider, it may take a further 5–10 business days for the amount to appear in your account.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or different from what you ordered, contact us at support@couje.com within 48 hours of delivery with a photo of the item and packaging. We will resolve it with a replacement or a full refund — no return shipping cost to you.
Exchanges
We do not offer direct exchanges. To exchange an item, return it for a refund and place a new order for the item you want.
Late or missing refunds
If the refund timeframe above has passed and you have not received your money, first check with your bank or card provider, then contact us at support@couje.com and we will trace the payment.
Get In Touch
Email: support@couje.com
Phone: +1 (908) 417-6082
Contact Form: Submit a Request
Response Time: Within 24 hours
Support Availability
Monday – Friday
9:00 AM – 5:00 PM (EST)
Store Name
Couje
Business Address
118 Goldenrod Ln
Cameron, SC 29030
United States
Whatever you need — before or after your order — the Couje team is here to help.