Privacy policy

Last Updated: September 3, 2026

Couje ("Couje," "we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and disclose information when you visit couje.com, place an order, contact us, or otherwise interact with our website and services.

Our website is operated using Shopify, which provides the e-commerce technology that allows us to offer our products and services to customers.

By using our website, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent for a particular use of your information, we will obtain that consent separately.

1. Who We Are

Couje is an online store operated from 118 Cameron Rd, Cameron, South Carolina, 29030, United States. For questions about this Privacy Policy or your personal information, you can reach us at support@couje.com or +1 (908) 417-6082.

2. Information We Collect

The information we collect depends on how you interact with Couje.

Information You Provide Directly

When you place an order, contact us, subscribe to communications, or otherwise interact with our services, we may collect information such as:

  • Full name.
  • Shipping and billing address.
  • Email address.
  • Telephone number (if provided).
  • Order and purchase information, including the products you order, return, or exchange.
  • Messages you send us by email or through our contact form.
  • Information you submit through forms or other features on our website.

Payment Information

When you make a purchase, payment information is processed by our payment providers. Depending on the payment method you select, this may include payment card information, billing details, and transaction confirmations. We never see or store your full card number on our systems. Payment information is collected and processed directly by the relevant payment processor in accordance with its own privacy policy and security practices.

Information Collected Automatically

When you browse or interact with our website, certain information may be collected automatically, including:

  • IP address.
  • Browser type and version.
  • Device type and operating system.
  • General location information derived from your IP address.
  • Referring website or page.
  • Pages and products viewed.
  • Links or features you interact with.
  • Date and time of website activity.

We collect this information through cookies, pixels, log files, analytics technologies, and similar tools, as described in our Cookie Policy.

3. How We Receive Information

  • From you: when you make a purchase, subscribe to our newsletter, contact customer support, submit a form, or participate in promotions.
  • From our website: some information is collected automatically when you browse or interact with couje.com.
  • From service providers: we may receive information from companies that provide services on our behalf, such as payment processing, fraud prevention, analytics, fulfillment, shipping, and marketing services.
  • From other third parties: we may receive information from advertising platforms where permitted by applicable law.

4. How We Use Your Information

We use personal information for legitimate business and operational purposes, including the following.

Processing and Fulfilling Orders

  • Process purchases and payments.
  • Confirm and manage orders.
  • Arrange shipping and delivery, and send order and shipping confirmations.
  • Provide order tracking.
  • Process returns, refunds, and exchanges in accordance with our Return & Refund Policy.
  • Provide customer support.

Operating and Improving Our Website

  • Maintain and operate our website.
  • Understand how customers use our store.
  • Improve products, services, and the shopping experience.
  • Troubleshoot technical problems.

Marketing

  • Send our newsletter, only if you sign up. You can unsubscribe at any time using the link in each email.
  • Show advertisements that may be relevant to your interests and measure advertising performance, as described in our Cookie Policy.

Unsubscribing from marketing communications does not prevent us from sending important transactional communications, such as order confirmations, shipping updates, refund notifications, or customer service messages.

Security and Fraud Prevention

  • Detect and prevent fraudulent transactions.
  • Protect our website and customers.
  • Investigate suspicious or unauthorized activity.

Legal and Compliance Purposes

  • Comply with tax, accounting, and other legal obligations.
  • Respond to lawful requests from government authorities.
  • Enforce our terms, policies, or agreements, and resolve disputes.

5. Cookies and Similar Technologies

Couje and our service providers use cookies and similar technologies to operate and improve our website. We use essential cookies to make the store work, and optional analytics and marketing cookies that you can control at any time via the cookie settings or Your Privacy Choices.

Cookies help us keep products in your shopping cart, remember preferences, maintain website functionality, understand how visitors use our website, and provide relevant advertising where permitted. You can also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website. Full details are in our Cookie Policy.

6. Shopify

Couje uses Shopify to host and operate our online store. Shopify processes information about your interaction with our website, including information necessary to provide shopping, checkout, payment, security, and analytics functionality. Information submitted through our store may be processed by Shopify and other service providers in countries other than the country in which you live. For more information about Shopify's privacy practices, please review Shopify's consumer privacy information.

7. When We Share Information

We share personal information only with trusted third parties who need it to run the store:

  • Shopify and technology providers – website hosting, checkout, and technical systems.
  • Payment processors – to authorize and complete purchases and prevent fraud.
  • Shipping carriers and fulfillment providers – your name, shipping address, telephone number, email address, and order details, so your order can be processed and delivered.
  • Order-tracking and email service providers – to keep you informed about your order.
  • Analytics and advertising partners – as described in our Cookie Policy.
  • Professional and legal advisors – where reasonably necessary.

Each provider processes information only to perform services for us. We may also disclose information when required or permitted by law, including in response to valid legal processes, government requests, or court orders. If Couje is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

We do not sell your personal information for money. Some sharing with advertising partners may be considered "sharing" for targeted advertising under certain US state privacy laws. You can opt out at any time via Your Privacy Choices.

8. Third-Party Services and Websites

Our website may contain links, integrations, advertisements, or social media features connected to websites and services operated by third parties. If you choose to interact with a third-party service, that company's privacy policy and terms apply to your information. Couje does not control the privacy practices, security, or content of third-party websites and services. We encourage you to review their privacy policies before providing personal information.

9. Advertising and Personalized Marketing

Couje may work with third-party advertising and marketing providers to promote our products. These providers may use information collected through cookies, pixels, and similar technologies to understand website activity and provide advertising that may be relevant to your interests.

Depending on where you live, applicable privacy laws may provide you with the right to opt out of certain forms of targeted advertising. You can exercise this choice at any time via Your Privacy Choices.

10. Global Privacy Control

If your browser sends a Global Privacy Control (GPC) signal, we treat it as a valid opt-out of targeted-advertising sharing for that browser.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Order and transaction records are kept as long as required for tax and accounting purposes. Newsletter data is kept until you unsubscribe. Usage data is retained no longer than needed for the purposes above. When information is no longer reasonably required, we delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.

12. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Our website uses SSL encryption and payments are processed by PCI-DSS compliant providers. However, no website, online transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security of your personal information. You should also take reasonable steps to protect your own account credentials and avoid sending sensitive information through unsecured channels.

13. Children's Privacy

The store is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us at support@couje.com and we will delete it.

14. Privacy Rights for Residents of Certain U.S. States

Depending on your state of residence, state privacy laws may provide you with additional rights regarding your personal information. These may include the right to:

  • Know what personal information we hold about you and receive a copy.
  • Correct inaccurate information.
  • Delete your personal information, subject to applicable exceptions.
  • Opt out of targeted advertising.
  • Appeal a decision concerning a privacy request where applicable.

The availability of these rights depends on the law applicable to your state. Couje will never discriminate against you for exercising a privacy right available to you.

15. How to Exercise Your Privacy Rights

To exercise any of these rights, email support@couje.com or visit Your Privacy Choices.

We will verify your request (for example, by confirming the email address linked to your orders) and respond within the timeframe required by applicable law. If permitted by applicable law, you may also use an authorized representative to submit a request on your behalf; we may require evidence that the representative has permission to act for you.

16. Privacy Complaints

If you have concerns about how Couje handles your personal information, we encourage you to contact us first at support@couje.com so that we can review and address your concern. Depending on where you live, you may also have the right to submit a complaint to the privacy authority responsible for your jurisdiction.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, service providers, or applicable privacy laws. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this page periodically.

18. Contact Couje

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.

Store Name: Couje
Company Address: 118 Cameron Rd, Cameron, South Carolina, 29030, United States

Email: support@couje.com
Phone Number: +1 (908) 417-6082

Opening hours customer service:
Monday - Friday: 9:00 AM - 5:00 PM (EST)
Saturday - Sunday: Closed

Response time: We aim to respond within 24 hours on business days.