FAQs

Last updated: 07/20/2026

Quick answers to the most common questions about ordering from Couje. Can't find yours? Email us at support@couje.com — we reply within 24 hours.

How much does shipping cost, and how long does it take?

Shipping is free on every order — no minimum. Orders are typically delivered within 5–9 business days, and every order includes tracking. Full details are in our Shipping Policy.

What is your return policy?

You can return items within 30 days of delivery. Once your return is received and inspected, we process your refund to the original payment method. See our Return & Refund Policy for the full process.

How do I track my order?

As soon as your order ships, we email you a tracking number. You can follow your delivery at any time on our Track Your Order page. Tracking may take 1–3 business days to become active after dispatch.

How can I reach customer service?

Email us at support@couje.com or use our contact form. Our team is available Monday–Friday, 9:00 AM–5:00 PM (EST) and replies within 24 hours.

What does Couje sell?

Practical essentials for everyday life at home: storage and organization, indoor lighting, kitchen and dining tools, home decor, outdoor and travel gear, and tech and desk accessories.

When will my order ship?

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You'll receive a shipping confirmation email with tracking as soon as your order is on its way.

Can I change or cancel my order?

Yes — as long as it hasn't been dispatched. Email support@couje.com as soon as possible with your order number and the change you need (address correction, item change, or cancellation). Once an order is in transit we can no longer modify it, but you can still use our 30-day return policy after delivery.

What payment methods do you accept?

We accept the payment methods shown at checkout, including major credit and debit cards and PayPal. All prices are in USD; applicable sales tax is shown at checkout. See our Payment Policy for details on charging and payment security.

What if my order arrives damaged or incorrect?

Contact us at support@couje.com within 48 hours of delivery with a photo of the item and packaging. We'll make it right with a replacement or a full refund — at no return cost to you.

What happens if my order doesn't arrive?

If tracking hasn't updated for more than 7 business days or your order is past the estimated delivery window, contact us and we'll investigate with the carrier. If a package is confirmed lost, you choose: a free replacement or a full refund.

How long do refunds take?

Refunds are issued to your original payment method within 5–7 business days of us receiving and inspecting your return. Your bank or card provider may take a further 5–10 business days to show the amount in your account.

Do you offer exchanges?

We don't offer direct exchanges. The fastest route is to return the item for a refund and place a new order for what you'd like instead.

How is my personal data handled?

We collect only the data needed to process your order and improve the store, we never sell your data, and you control optional cookies at any time. Full details in our Privacy Policy and Your Privacy Choices.